Ask Vylan

Ask Vylan

An assistant inside the app that answers questions about how Vylan works, so you do not have to leave what you are doing.

Ask Vylan is the help panel inside the app. It answers questions about the product: how to send an engagement, what a setting does, where something lives.

Using it

Open it from the Help item in your account menu, and ask in your own words, in English or French.

What it is for

Questions about Vylan. It is not a tax adviser and it will tell you so: it can describe what a T1135 is, but not whether you need one. That line is deliberate.

It can be wrong

It is an AI, and it says so itself in the panel. For anything that matters, and especially for anything about your account or your billing, email hello@vylan.app and get an answer from a person.

This help center, or the assistant?

The assistant is faster for a quick question while you are mid-task. This help center goes deeper, is written by a person, gets checked, and does not guess. If the two ever disagree, believe this one and tell us.

Found a bug or want to argue for a feature? The same panel sends feedback straight to the founders.

Still stuck?

If you can't find it here, write to us. A real person reads it.